Return and Exchange Policy: Simple and Hassle-Free
We are committed to providing maximum flexibility for your shopping experience, offering a clear and easy process for returns and exchanges. Whether you're looking for a refund or an exchange, we are here to assist. Below are the detailed guidelines and steps:
Return and Exchange Process
Contact Customer Service
Send the Product Back
Processing Completion
- Once we receive the product, we will process your refund or exchange.
Return and Exchange Policy Details
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Condition of Products: Items must be unused and returned in their original packaging.
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Shipping Costs:
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Customer Responsibility: For returns or exchanges due to personal reasons (e.g., "change of mind," "size mismatch," or "style dissatisfaction"), the customer bears the shipping costs.
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Seller Responsibility: For returns or exchanges due to product quality issues or damage during transit, Muscle-Stimulator will cover the shipping costs.
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Return and Exchange Window: Requests must be made within 30 days of delivery.
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Tracking Number: Ensure that the return shipping tracking number is emailed to customer service.
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Refund Method: Refunds will be issued via the original payment method.
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Original Shipping Costs: The initial shipping fee is non-refundable.
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Processing Time: Allow up to 30 days for refunds to be credited back to your account.
We aim to make your return and exchange process as smooth as possible. If you have any questions or need further assistance, our customer service team is here to help.
