Muscle-Stimulator Return and Exchange Policy: Simple and Hassle-Free
We understand that flexibility is key in online shopping, which is why we offer an easy process for both returns and exchanges. Whether you're seeking a refund or an even exchange, we're here to facilitate. Here’s how it works:
Step-by-Step Return and Exchange Process:
-
Initiate the Process: Contact customer service at service@muscle-stimulator.com to get the return or exchange address.
-
Send the Package:
-
Completion:Sit back and wait for your refund or exchange to be processed.
Detailed Return and Exchange Policy Guidelines:
-
Condition of Products: Items must be unused and returned or exchanged in their original box.
-
Shipping Costs for Returns and Exchanges:
-
Customer's Responsibility: If the return or exchange is due to personal reasons like 'change of mind,' 'size mismatch,' or 'style dissatisfaction,' the customer covers the shipping costs.
-
Muscle-Stimulator' Responsibility: If the return or exchange is due to product quality issues or damage during transit, Muscle-Stimulator will bear all shipping costs.
-
Return and Exchange Window: Requests must be made within 30 days after delivery.
-
Tracking Number: It's essential to email the tracking number back to customer service.
-
Refund Method: Refunds are issued via the original payment method.
-
Original Shipping Cost: The initial shipping cost is non-refundable.
-
Refund Processing Time: Please allow up to 30 days for refunds to be credited back to your account.
Our goal is to ensure a smooth and hassle-free process for your returns and exchanges. Should you have any questions or need assistance, our customer service team is always ready to help.